GenoAkademie Partners with Fioro to Elevate Training of Customer Conversations

About GenoAkademie

The GenoAkademie is Germany's largest cooperative educational institution with over 50 years of experience. It offers a comprehensive educational program aimed at cooperative banks, financial service providers and the trade, commerce and agriculture sectors. With over 12,000 seminars and more than 150,000 participant days per year in face-to-face, digital and hybrid formats, it covers topics such as leadership, sales, coaching and current megatrends such as artificial intelligence, smart data and new work. The focus is on sustainability and future-oriented HR development, supported by a network of more than 1,000 experts.

Three Target Groups, One Common Goal: Excellence in Customer Conversations

In a pilot project, GenoAkademie is collaborating with Fioro to completely reimagine how bank employees are prepared for tomorrow's challenges. At the core of this initiative is Fioro's platform, which combines realistic conversation simulations with intelligent feedback.

The pilot project focuses on three core areas:

• Rethinking Costumer Consultations: Experienced advisors can practice challenging customer situations repeatedly and test different conversation strategies - building confidence and expanding their range of responses.

• Fast-Track for Career Changers: Instead of weeks of theoretical training, it's now about learning by doing! With the AI platform, career changers practice realistic customer scenarios from day one - individually and at their own pace.

• Fast Lane for Trainees: Through regular AI training, apprentices build confidence early on and develop their own authentic consulting personality.

Stefan Diehm, Department Head of GenoAkademie, summarizes the benefits: "With Fioro, we're elevating our employee training to a completely new level. The combination of AI-supported simulation, immediate feedback, and the ability to practice anytime, anywhere is exactly what modern professional development needs to deliver today."

Learning Reimagined: Flexible, Individual, Effective

What makes this new training method special? It adapts to individual learners' needs. Whether early morning or late evening, whether quick practice session or intensive training - the AI is always available and provides valuable feedback for continuous improvement.

The combination of proven expertise and AI technology creates added value for all participants - setting new standards in the training and development of bank employees.